At Paydeck, if authorities reports a fraud which has been filed with them by the Credit Card Holder, Debit Card Holder, Bank Account holder, Or any financial tool Holder, which/or whose account/tool/means has been used to pay at Paydeck, We will share all the details of the customer whose account is subject to the fraud. This will be in purview of the right of the authorities.
The Fraud Payment Could be Declared Fraud, Indicative Fraud, Suspicion of Fraud or Under Investigation Fraud.
Once a Investigation will be in process from the authorities, any payment on that account in that time period will be kept on hold. Until there is no complete Go ahead from the authorities in a written manner, the account of the user will stay suspended.
In the meantime, the legal & admin team of Paydeck will get involved with the authorities in order to come to a final conclusion. Number of Hours Spent on resolution will be a cost affair & for the same a bill will be adjusted from the user. The same will be adjusted from the balance or payment in hold, or a bill shall be sent to the User in question to settle. Also any penalty or whatsoever financial payoff will be claimed from the authorities end, shall be the liability of the user to pay/settle.
Please note, once a process of hold is initiated it will be for minimum 90-180 Bank Working days ( or as the banks/authorities will advise ).
Once a clearance from the legal/admin/authorities (involving banks or cyber police or police or courts, etc.) is recieved, either in electronic way, that is email or in Hard copy document, the same funds ( with whatever subject to deduction on the charges for legal expenses/penalties etc.) will be released within 45 Banking Days max ( Post the clearance received). Also, if in between any new cases arises on the same user as a second time offence, whether it holds true or not, subject to investigation again, all the funds in the account will again be put on hold.
IMPORTANT: The Above are just for reference. There could be more depth in the process of resolution of Fraud Payment/ Indicated Fraud & that could be communicated on case to case basis.